Office Products

Client Business Challenges

• The client, a media company, had under-managed the incumbent office products vendor for several years
• The client's cost of office products and supplies was significantly over market rates
• The incumbent vendor was delivering inconsistent customer service levels across the organization

How Axiom Helped

• Axiom conducted spend analysis to identify the savings opportunity
• Developed sourcing strategy
• Executed a Request for Proposal (RFP) to select a vendor best positioned to deliver the best solution to reduce cost and improve operating efficiency
• Conducted user training to ensure broad support and company-wide adoption

Value Delivered

• Delivered annual cost savings of 45% of spend
• Negotiated an additional 1% savings as a start-up incentive
• Implemented a scalable, company-wide solution serving over 275 users and 20 ship-to locations.
• Achieved high levels of user satisfaction and customer service from the new supplier

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